Contact Us

If you have questions or concerns then please do not hesitate to get in contact with us via email. We would love to hear from you.

Customer Service Time: 

Mon-Fri 9:00AM - 6:00PM（Hong Kong Time）

We are currently experiencing more requests than usual, and apologies in advance for any delays you may encounter with our response times. And appreciate your patience during this time.

When on a weekend or holiday, you can email us your query and we will respond as quickly as possible.

Remember to include your Order Number or Mail if you have one if you are enquiring about a current order so we can retrieve your details easily from our systems.

This website is owned and operated by TIMICK

Service Email：[email protected]

Return Address： If you wish to return the items to the nearest return address, please contact our customer service by email( [email protected] ) the first time， and we will respond as quickly as possible.